Returns, Refunds & Consumer Guarantees

Last updated: 21 July 2026

At HydroVita, we want you to feel confident trying HydroVita ONE. This policy explains our 30-day satisfaction guarantee, change-of-mind returns, faulty product remedies and your rights under the Australian Consumer Law.

30-Day Satisfaction Guarantee

HydroVita ONE is covered by a 30-day satisfaction guarantee.

You may open and reasonably test your HydroVita ONE. If it is not right for you, contact us within 30 days of the delivery date to request a return.

To qualify under this voluntary guarantee:

• The return request must be submitted within 30 days of delivery.
• The product must only have been used for reasonable testing.
• The product must be clean, dry and free from avoidable damage or significant scratches.
• The bottle, protective sleeve, charging cable, adapter and other supplied accessories must be returned.
• The product must not have been damaged through misuse, accidental damage, dropping, improper cleaning or failure to follow the supplied instructions.
• You must provide your order number or other proof of purchase.

For hygiene reasons, an opened or used hydrogen inhalation tube and nasal cannula do not need to be returned. This will not prevent an otherwise eligible return under our 30-day satisfaction guarantee.

Our 30-day satisfaction guarantee is provided in addition to, and does not limit, your rights under the Australian Consumer Law.

How to Request a Return

Before returning your product, contact us at [contact email] or through our Contact Us page.

Please include:

• Your full name
• Your order number
• The reason for your return
• Photographs or a short video if the product is damaged or faulty

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send a product back without first contacting us, as this may delay the processing of your return.

Return Shipping

For returns made under our 30-day satisfaction guarantee where the product is not faulty, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service. HydroVita is not responsible for change-of-mind returns that are lost or damaged while being sent back to us.

If the product is faulty, damaged on arrival, unsafe or does not match its description, we will provide an appropriate remedy in accordance with the Australian Consumer Law. Where required by law, HydroVita will also cover reasonable return shipping costs.

Inspection and Refunds

Once we receive the returned product, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

For returns under the voluntary 30-day satisfaction guarantee:

• Original shipping charges are not refundable unless required by law.
• Return shipping costs are not refundable unless the product is faulty or the law requires otherwise.
• Products showing misuse, accidental damage or unreasonable wear may not qualify under the voluntary guarantee.

These conditions do not limit any rights or remedies available under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

Please contact us as soon as reasonably possible if your order:

• Arrives damaged
• Is faulty or unsafe
• Is materially different from its description
• Is missing an included item
• Contains the wrong product

We may request photographs, a video or an opportunity to assess the product before providing a remedy.

Depending on the nature of the problem and your rights under the Australian Consumer Law, the available remedy may include a repair, replacement or refund.

A 30-day time limit does not apply to rights that you may have under the Australian Consumer Law.

Major and Minor Problems

If a product has a major problem under the Australian Consumer Law, you may be entitled to choose a replacement or refund.

If the problem is minor, we may provide a free repair or another appropriate remedy within a reasonable time.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Change of Mind After 30 Days

We are not required to accept a return solely because you changed your mind after the 30-day satisfaction guarantee period has ended.

This does not affect your rights where the product is faulty, unsafe, not of acceptable quality, not fit for its disclosed purpose or does not match its description.

Order Cancellations

If you wish to cancel or change an order, contact us as soon as possible.

We will try to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.

If the order has already been dispatched, it may need to be handled as a return after delivery.

Refund Processing Time

After an approved return has been received and inspected, we will submit the refund to the original payment method.

Refunds may take approximately 5–10 business days to appear, depending on the bank, card issuer or payment provider. This processing period is controlled by the payment provider.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

For questions about a return, refund or product issue, please contact:

HydroVita
Email: support@nb-hyc.com 
Website: https://tryhydrovita.com

Return addresses are supplied after a return request has been reviewed and approved.